OVERVIEW

This website is operated by Shreeji Polycraft, the parent company and manufacturer of products sold under the brand name Softiva. Throughout the site, the terms “we”, “us”, and “our” refer to Shreeji Polycraft. Shreeji Polycraft provides this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing products under the Softiva brand, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms”), including any additional terms, policies, and guidelines referenced herein and/or made available via hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use any of our services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

By submitting contact forms or inquiry forms on the website, you consent to receive communication on the phone number or email address provided. Such communication may include transactional or promotional calls, SMS, or email notifications, which may be facilitated through authorized third-party platforms.

Any new features, tools, or modules added to the current platform shall also fall under the scope of these Terms. You can review the most current version of these Terms at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website following the posting of any updates constitutes acceptance of those changes.

 INTRODUCTION & ACCEPTANCE

  • These Terms apply to all users of the Softiva website, including but not limited to visitors, customers, vendors, and purchasers.
  • By accessing or using this site, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with Return, Shipping, Privacy, and other policy.
  • If you do not agree with any part of these Terms, you must discontinue use of the website and services.

SERVICE & ELIGIBILITY

  • Softiva provides this e-commerce platform to offer ergonomic automotive comfort products to users.
  • You represent that you are at least 18 years old and capable of entering a binding contract to purchase from this website.
  • Use of the website for any unauthorized or unlawful purpose is You may not transmit harmful code, infringe intellectual property rights, or interfere with system operation.

ACCOUNT & SECURITY

  • If you register an account, you agree to provide accurate and complete information about yourself
  • You are responsible for maintaining the confidentiality of your account credentials and all activities conducted under your account.

PRODUCT INFORMATION & AVAILABILITY

    • We endeavor to display products, images, descriptions, and pricing accurately. However, slight variations due to screen settings or manufacturing tolerances may occur.
  • Products shown on this site are subject to availability and may be discontinued or modified at any time without notice.
  • Any offer made on this site is void where prohibited by law.

PRICING, ORDERS, & PURCHASES

  • Product prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
  • We reserve the right to adjust prices at any time without notice.
  • By submitting an order, you authorize Softiva to process payment and complete the transaction.
  • Confirmation of your order occurs when we send an order confirmation email or similar communication.

PAYMENT METHODS

  • We accept major credit/debit cards, UPI, net banking, and digital wallets.
  • Cash-on-Delivery (COD) may be available depending on your location. Applicable COD fees may apply.

SHIPPING & DELIVERY

  • Orders are usually dispatched within the stated timeframe. Delivery timelines vary with courier partners.
  • Risk of loss or damage transfers to you upon delivery to the address you provided.

RETURNS, EXCHANGES & REFUNDS

  • Your eligibility for returns and exchanges is governed by Softiva’s Return & Exchange Policy published separately on the website.
  • Returned products must meet the conditions outlined in that policy to qualify for refunds or exchanges.

INTELLECTUAL PROPERTY

  • All content on this website, including logos, text, graphics, product images, and software, is owned by Softiva or licensed to Softiva.
  • You agree not to copy, reproduce, modify, distribute, or otherwise exploit any portion of the site without prior written consent.

THIRD-PARTY LINKS & TOOLS

  • The site may contain links to third-party websites or tools for convenience. Softiva does not control these and is not responsible for their content or policies.
  • Your interaction with any linked site is solely between you and the third party.

DISCLAIMER OF WARRANTIES

  • The website and all services are provided “as is” and “as available” without warranty of any any kind.
  • Softiva does not warrant uninterrupted or error-free use of the site or that product descriptions, pricing, or availability are complete or accurate.

LIMITATION OF LIABILITY

  • Softiva, its directors, employees, affiliates, or service providers will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of use of the website or products, even if advised of the possibility of such damages.
  • In jurisdictions where such exclusions are not permitted, liability will be limited to the maximum extent permitted by law.

INDEMNIFICATION

  • You agree to indemnify and hold harmless Softiva and its partners from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms or violation of applicable law.

MODIFICATIONS

  • Softiva may modify these Terms at any time by posting updates on the website.
  • It is your responsibility to review these Terms periodically; continued use constitutes acceptance of updates.

GOVERNING LAW & DISPUTE RESOLUTION

  • These Terms and all related policies shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of courts in [City/State].

CONTACT INFORMATION

For questions about these Terms or to reach customer support, contact us at:

Email: info@mysoftiva.com

Phone: +91 87588 88994

Address: PART-3, UDAYNAGAR NR. PURSHOTTAM PLAZA, SWASTIK CROSS ROAD, AMRAIWADI, AHMEDABAD ,380026