Last Updated: 11-12-2025
Softiva aims to provide high-quality comfort products. If you are not satisfied, please review our return & exchange guidelines.
Eligibility for Returns & Exchange
You may request a return or exchange if:
The product is damaged or defective upon delivery
You received the wrong product
The product is unused, unwashed, and in original packaging
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
Pillows, cushions, backrests, memory-foam products that show usage
Items without original packaging
Customised or special-order items
Return Window
Returns must be requested within 7 days of delivery.
Exchanges subject to stock availability.
Process
Contact our support team with order details and images.
Our team will verify the issue.
Once approved, pickup will be arranged.
Refund/Exchange will be initiated after product inspection.
Refunds
Refunds are processed to the original payment method within 5–7 working days.
Shipping charges, if any, are non-refundable.
Rejections
Softiva reserves the right to decline returns if the product is used, damaged due to mishandling, or not in original condition.