Last Updated: 11-12-2025

Softiva delivers products all over India through trusted courier partners.

Order Processing Time

• Orders are processed within 1–2 business days.

• Orders placed on Sundays or holidays will be processed the next working day.

Delivery Timeline

• Metro Cities: 3–5 business days

• Tier 1 & Tier 2 Cities: 4–7 business days

• Remote Locations: 7–10 business days

(Actual delivery time may vary due to courier delays or unforeseen circumstances.)

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.

• Free shipping may be offered on selected products or above certain order values.

Order Tracking

• Once shipped, customers will receive a tracking link via SMS/Email/WhatsApp.

Delivery Attempts

• Courier partners will attempt delivery 2–3 times.

• After failed attempts, the order may be returned to us.

Damaged Deliveries

If you receive a damaged package:

• Take photos & videos immediately

• Contact us within 24 hours for assistance

International Shipping

Currently, we do not offer international delivery.