RETURN & EXCHNAGE
Not completely satisfied with your purchase? No worries.
We are here to make the return or exchange process simple and hassle-free for you.
Hassle-Free Process
Easy returns and exchanges in just a few steps.
Quality Assurance
We ensure every product meets our standards.
Customer Support
Our team is always ready to help you.
HOW IT WORKS
Submit Request
Fill out the form with your order and product details.
Review
Our team will review your request within 1–2 business days.
Return Product
Pack the product securely and send it back to us.
Refund / Exchange
Once we receive and inspect, refund or exchange will be processed.
Submit Request
Fill out the form with your order and product details.
Review
Our team will review your request within 1–2 business days.
Return Product
Pack the product securely and send it back to us.
Refund / Exchange
Once we receive and inspect, refund or exchange will be processed.
Submit Your Return / Exchange Request
Return & Exchange Policy
- Request must be raised within 7 days of delivery.
- It must be unused, unwashed and in original packaging.
- Original tags, labels and invoice must be intact.
- Hygiene products are not eligible for return.
- Sale items are not eligible for exchange.
Not Eligible For Return / Exchange
- Products that are used or damaged.
- Products without original packaging or tags.
- Customized or personalized products.
- Opened hygiene or innerwear products.
- Returns requested after 7 days of delivery.
Need Help?
- Our support team is always ready to assist you with your return or exchange.
- infoa@mysoftiva.com
- +91 87588 88994
- Mon – Sat | 10:00 AM – 6:00 PM